As mentioned earlier in this chapter, the software quality attributes defined by hp are called furps (functionality, usability, reliability, performance, and supportability) goals and objectives for furps are set for software projects. In fact all the performance objectives, quality, speed, dependability, flexibility and cost, are really clusters of issues and measures for example, dependability could mean a proportion of services or products delivered late, average lateness, proportion delivered early, etc. Strategic quality planning involves three major components: 1) developing long- and short-term organizational objectives for structural, performance and outcome quality standards 2) identifying ways to achieve those objectives, and 3) measuring the effectiveness of the system in achieving quality standards. Academiaedu is a platform for academics to share research papers. Flexibility quality speed dependability quality cost dependability 7 the five p's of operations strategy implementation.
The important point is that flexibility always means 'being able to change the operation in some way' some of the different types of flexibility (product/service flexibility tcl the customer is in control of the process the other four performance objectives all contribute they can also save the operation cost volume flexibility. 5 9 6 during design, participates in trade-off studies among performance, cost, and reliability reliability estimates are a key input to life cycle costing (lcc. Purpose of flexibility training it is important to include flexibility training as part of your clients' regular fitness routines improved flexibility may enhance performance in aerobic training and muscular conditioning as well as in sport. Definition of flexibility: the ability of a system, such as a manufacturing process, to cost effectively vary its output within a certain range and given timeframe.
In the area of transportation operations, the idea of a balanced set of objectives and performance measures highlights the importance of examining operations in diverse ways: external outcomes (system efficiency/reliability), operator activities (internal processes), and customer satisfaction. As per slack (2010) , there are five basic performance objectives that apply to all organizations: quality, speed, dependability, flexibility and cost these objectives have order-winning, order-qualifying and less important factors. Cost & volume targets however it chooses to compete, a business needs to ensure that operations are cost-effective the traditional measure of cost-effectiveness is unit cost - the average cost of producing a unit of the product. 5 chapter 2 executive summary a systems development lifecycle (sdlc) has three primary objectives: ensure that high quality systems are delivered, provide strong management controls over the projects, and. The fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical contemporary measures of performance, such as cost, quality, service, and speed encompasses the envisioning of new work strategies, the actual process design activity, and the implementation of the change in all its complex.
5 business process re-engineering (bpr) bpr the fundamental redesign of existing business processes to achieve improvements in critical areas such as cost, speed, quality or service. Early in my career as a business owner, i thought being clever was more important than being on time in retrospect, i probably would have never renewed a contract with my 20-year-old self. Who developed 5 performance objectives quality speed dependability cost and flexibility. An important role of logistics is to help extend the market area of countries or companies through improved efficiency to lower the landed cost in new market areas this logic is even more apropos for supply chains.
Keeps objectives related to university's priorities at the top of one's own priorities and the priorities of one's work department or group works to build a sense of common purpose across all work groups, avoiding a we versus them attitude. Cost is affected by the other performance objectives except the four objectives we mentioned above, speed also reduces the level of in-process inventory between micro operations, as well as. A _____ is any activity that is vital to quickly delivering goods or services to customers or that promotes high quality or low cost a function b business process c production scheme d operational method.
Delivery flexibility #5 speed #1 costs one major operations objective, especially where companies compete with price is 'cost' cost advantages : by finding appropriate costs to produce goods and services whilst still receiving returns on investment. The strategic role and objectives quality flexibility speed cost dependability importance of each performance objective to an. Coq cost of quality is an important measurement for achieving maximum focus and improvement in any organization data for generating objective cost of quality.
Quality reduces costs, increase dependability speed: this increases the value to the customer speed is also important internally because it reduces inventory, reduces risks (forecasting times are. Total quality management four levels of quality -importance of quality -goals and objectives as measured by quality,cost, lead times, service, flexibility. Ways and value of improving flexibility, speed of response and dependability an understanding of flexibility should include mass customisation how to manage supply to match demand and the value of doing so. There are six operations objectives: quality, speed, dependability, flexibility, customisation and cost it can be assumed from a list such as this that the actual goals may be articulated as follows.